Dunlop Wins Respected Ask Afrika Orange Index® Award, Reinforcing Commitment to Customer Excellence
Dunlop Tyres South Africa celebrates being named the Industry winner of the Vehicle Consumables Category in the respected 2024/ 25 Ask Afrika Orange Index®. This special award is a testament to Dunlop’s dedication to delivering outstanding customer service and customer experiences.
The Ask Atrika Orange Index a rigorous independent benchmark study, has been evaluating South Africans service-experience expectations since 2001. This year’s winners were selected based on meticulous evaluations of customer satisfaction, emotional satisfaction, and loyalty across 200 brands and 26 industries. Ask Afrika’s data from 2024/5 revealed a shift in customer expectations regardina their interactions with businesses, with a marked emphasis on investina time, resources, and energy into finding balance and building new relationships based on hope, trust, and human connection
Lubin Ozoux. CEO of Dunlop Tres South Africa, attributes this achievement to Dunlops customer-centric approach: “We value this recognition, which is a testament to our commitment to providing quality safety-tested tyres, and striving to offer excellent levels of customer service. Our customersare at the near or everyting we do, and we will continue to invest in bullaing emotional connections.
The Ask Afrika Orange Index not only evaluates customer experiences but also serves as a catalyst for growth and innovation, enabling businesses to refine their services and solidify their market.
