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Setting up your remote workforce for success

COVID’s massive work-from-home trend could very well become a more permanent fixture as both employers and employees realise many benefits of a well-managed remote workforce. Think enhanced productivity, saved travel costs and time (a big issue in SA’s heavily congested business districts), reduced need for (expensive) real estate and the like.

If your business is considering a hybrid work model of remote and onsite working, here’s what you need to consider in setting up your employees to work more effectively and safely. The common denominator in all these factors is a quality, stable internet connection.

Gary Webster, Head of Wholesale at MetroFibre Networx provides the following insights for businesses looking to set up their hybrid workforce for success:

#1:  Connectivity – there’s no work without a decent internet connection. For employees who already have fibre connectivity at home, the stability and volume of data, both up and down is distinctly superior versus mobile data, and essential for cloud computing and data heavy applications such as video conferencing, the mainstay of remote workforces. But not all suburbs have fibre yet, so it’s important to establish with your employees what is available and what the ongoing costs will be to provide a stable and quality connection.  Many companies are willing to pay for the total cost of the data or fibre Internet contract, although if this is shared between work and personal use the costs could be split.

#2:  Data Security – While having a remote work force can be great asset for your business, it can also be one of your biggest risks.

#3:  Video Conferencing and Collaboration – Microsoft Teams, SharePoint, Outlook and the like allow for easy communication and sharing backed by Microsoft Office 365 comprehensive security features.  Video conferencing is important to keep teams connected and informed while working remotely.

#4: Telephony – Typically employees will be using a work-issued or personal cellphone to make and receive calls, with companies providing a budget for telephony if using a personal device.  Telephony costs can quickly add up, so a VoIP solution is a good option, especially where there is fibre internet availability. Metrofibre’s ‘MetroFone’ application is a mobile VoIP solution that connects via Wi-Fi or cellular data instead of using your airtime and is designed to reduce your monthly voice expenditure, allowing users to make and receive calls into traditional PSTN and GSM services.

#5: A healthy workspace – last but not least, encourage employees to set up a healthy workspace at home away from distractions and with a decent ergonomic set-up. An ergonomic office chair is a must as well as educating them about the importance of good posture. It’s important that they establish a healthy work-home balance with a space that allows them to work productively, as well as switch off when their workday is done.

No business is the same and their operational and client requirements will differ.  It’s important to understand your business situation, the availability of existing as well as new technology, your capabilities, what your employees will need to work effectively from home and then devise a plan of action that not only stands you in good stead during the pandemic, but has the potential to carry you through a hybrid work model where remote and in-office work are likely to become the norm.

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